OLS375: Quiz 1 In Tutorial Library

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TITLE: OLS375: Quiz 1


CLASS / COURSE: Training Methods


OLS375: Training Methods: Quiz 1

Title: Chapter 1 Quiz
1. Cross Training
  Cross training 
A. Involves determining how the company will give the appearance of being a good "citizen."  
B. Involves dealing with a younger workforce that knows more technologically than their superiors in the company.  
 C. Involves training all employees in all the skills needed to complete every task that the team is responsible for.
D. Involves effectively interacting with other companies.  
2. Business Transaction
  Business transactions conducted electronically are known as 
A. Web design.  
B. HTML format.  
C. E-learning.  
 D. E-commerce.
3. 70% of Training
  Almost 70% of training is instructor-led training occurring in the classroom. 
4. The Malcolm Baldrige
  The Malcolm Baldrige Quality Award 
A. Recognizes companies that consistently hire from top universities.  
B. Is awarded each year to thousands of firms that simply must use work teams.  
 C. Recognizes quality achievements through following an extensive application process.    
D. Is a prestigious award that academic institutions have been receiving for over 100 years.  
5. Job Openings
  The highest number of job openings between now and 2010 will occur in: 
 A. Service.    
B. Production.  
C. Construction.  
D. Farming  
6. Continuous Learning
  Continuous learning involves building an understanding of the entire work system and how the various jobs and work units fit together in the company system. 
7. Required Education
  The largest number of job openings will be in occupations requiring 
  A. A bachelor's degree and on the job training.
B. A master's degree.  
C. Only on the job training  
D. A medical degree.  
  ISPI stands for International Society for Performance Improvement. 
9. Learning Environment
  Creating a learning environment 
A. Involves simply choosing a training site.  
B. Is an important part of the instructional design process that involves identifying learning objectives and outcomes.    
C. Should be addressed before a needs assessment is conducted to save time.  
D. Is a part of the instructional design process that applies only to off-site training.  
10. Contractors
  Independent contractors, on-call workers, temporary workers, and contract workers are known as 
 A. Virtual teams.  
B. Cross training.  
C. Change agents.  
 D. Contingent work force.
11. Competencies
  Training is a planned effort by a company to facilitate employees' learning of non job-related competencies. 
12. Outside Support
  When training and development activities are provided by individuals outside the company, that is called 
A. Virtual teams.  
 B. Outsourcing.
C. Offshoring.  
D. TQM  
13. ISO 9000:2000
  ISO 9000:2000 has been adopted as a quality standard in almost 100 countries. 
14. Training Expenditures
  U.S. employers spend approximately ____________ annually on formal training. 
A. $1 million  
B. $5 million  
C. $1 billion  
 D. $5 billion 100%    
15. TQM
  The acronym "TQM" stands for 
 A. Training Quest for Management.  
B. Total Quality Motivation.  
 C. Total Quality Management.
D. Training of Quality Materials.  
16. SHRM
  The acronym "SHRM" stands for 
A. Society of Humane Religious Men.  
B. Special Humanistic Resource Management.  
 C. Society for Human Resource Management.    
D. Society for Human Resource Marketing.  
17. Demographic Trends
  Which of the following is NOT a demographic trend characterizing the American workforce? 
  A. Workers will be over-skilled as technology advances.    
B. The workforce is aging.  
C. majority of new entrants into the workforce will be women and minorities.  
D. 75 percent of the current workforce will need significant retraining in the next decade.  
18. Roles of Trainers
  Describe ONE major role of Workplace Learning and Performance professionals. For that role, provide an example of an area of expertise (specific technical and professional skills) that is required for this role. Lastly, for the role you selected, provide an example of a foundational competency that would be required of someone functioning in the role you selected. (Use the ASTD Competency Model and the associated text describing the model to assist you). 

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