OLS375: Quiz 12 In Tutorial Library

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TITLE: OLS375: Quiz 12


CLASS / COURSE: Training Methods


OLS375: Training Methods: Quiz 12

Title: Chapter 12 Quiz
1.   A reduction in an employee's competence resulting from lack of knowledge of new work processes, techniques, and technologies that have developed since the employee completed their education is known as 
  Student Response Value Correct Answer Feedback
A. Flextime.  
B. Job sharing.  
C. Plateauing.  
 D. Obsolescence.
2.   The process of helping employees prepare for exit from work is called 
  Student Response Value Correct Answer Feedback
A. Anticipatory socialization.  
B. Organizational socialization.  
 C. Preretirement socialization.
D. Outboarding.  
3.   The three phases of the employee socialization process include 
  Student Response Value Correct Answer Feedback
A. Anticipatory socialization, the incubator phase, and the maintenance phase.  
B. The Introductory phase, the settling in phase, and the disengagement phase.  
 C. Anticipatory socialization, the encounter phase, and the settling in phase.
D. The encounter phase, the reality check phase, and the separation phase.  
4.   A dual career path system is based on an assumption that everyone wants to be a manager, but the company must control advancement in order to control compensation costs. 
5.   Plateauing 
  Student Response Value Correct Answer Feedback
A. May result from making the organizational structure too flat and hiring too many high achievers.  
 B. May indicate a need for training or retraining.
C. May result when a company is growing too fast for employees to keep up.  
D. May result when a company stagnates and cannot gain market share.  
6.   Employees should not be allowed to ask questions during the orientation program. 
7.   The Family and Medical Leave Act (FMLA) requires employers to allow up to 12 months of leave without pay for illness or to care for ill family members. 
8.   Job sharing refers to having two employees divide the hours, the responsibilities, and the benefits of a full-time job. 
9.   A leave of absence from the company to renew or develop skills is known as 
  Student Response Value Correct Answer Feedback
A. orientation  
B. Plateauing  
C. Telecommuting  
 D. a Sabbatical
10.   The Family and Medical Leave Act provides for up to 12 weeks of paid leave of absence. 
11.   The Age Discrimination in Employment Act prohibits discrimination against individuals 
  Student Response Value Correct Answer Feedback
A. over 40  
 B. 40 and over
C. over 30  
D. of all ages  
12.   Skill obsolescence is a condition in which the company changes its operations such that the employee can no longer perform effectively due to lack of the necessary skills. 
13.   Which of the following would be considered a form of the compressed work week? 
  Student Response Value Correct Answer Feedback
 A. Working 40 hours a week in something less than the typical 5 eight-hour day schedule. For example working 4 ten-hour days.
B. Working 5 four-hour days.  
C. You work 20 hours a week and your coworker works the other 20 hours. You both perform the exact same functions and share the same workspace.  
D. Working at home via computer interface.  
E. Working 10 hours a day, 5 days a week.  
14.   Behavior-based conflict occurs when employee's behavior in work roles is not appropriate for their behavior in nonwork roles. 
15.   Orientation programs do not play an important role in socializing employees. 
16.   When job loss occurs 
  Student Response Value Correct Answer Feedback
A. The company should assume that the affected employees do not want the assistance of the company.  
 B. The company needs to recognize that both those who are losing their jobs as well as the "survivors" require assistance.
C. The company should avoid having to explain why it happened.  
D. The company should focus its efforts solely on the survivors.  
17.   Which of the following is NOT a characteristic of a well-designed dual career path system? 
  Student Response Value Correct Answer Feedback
 A. Rigidity
B. Top management support for dual paths  
C. Comparable pay for both paths  
D. Tied to company strategy  
18.   Outsourcing refers to the orientation process for newly hired managers. 
19.   Which of the following practices would you avoid in creating an effective dual career path system? 
  Student Response Value Correct Answer Feedback
A. create power bases to allow technical employees to be involved in decision making.  
B. develop a culture that values the technical track as prestigious.  
C. create very exacting selection criteria for advancement into the higher levels of the technical track.  
 D. utilize the technical track as a place to put poor performers. 
20.   Anticipatory socialization refers to 
  Student Response Value Correct Answer Feedback
A. making employees feel excited about their new jobs on the first day of employment  
B. the socialization phase that follows settling in when the employee begins to anticipate job changes  
 C. the development of expectations that emerge before the individual joins the company 
D. the socialization of all job applicants in anticipation that some of them may be hired.  
21.   What content should orientation programs include? What should organizations do to ensure the orientation program is effective? 

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