OLS376: Study Guide Questions Chapter 1 to 5 In Tutorial Library

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TITLE: OLS376: Study Guide Questions Chapter 1 to 5


CLASS / COURSE: Supervision Management


Chapter 1
1) Total-quality management is a set of principles and practices whose core ideas include doing things right the first time and striving for continuous improvement.
        a) True
        b) False
 2) Six Sigma is a set of principles and practices whose core ideas include doing things right the first time and striving for continuous improvement.
        a) True
        b) False
3) Labor costs are one of the largest expenditures of any organization.
        a) True
        b) False
 4) Methods of reducing labor costs include downsizing, outsourcing, and employee leasing.
        a) True
        b) False 
5) Older workers have significantly higher training costs than younger workers.
        a) True
        b) False
6) Which of the following is one of the largest expenditures of service companies?
a.production costs.
b.marketing costs.
c.labor costs.
d.distribution costs.
7) Which strategy is the planned elimination of jobs?
8) Historically, which of the following workers have been hit the hardest by layoffs?
a.line workers
b.secretarial and clerical workers
c.white-collar and managerial workers
d.service workers 
9) Hiring someone outside the company to perform tasks that could be done internally is known as:
d.employee leasing.
10) The practice of moving jobs overseas is known as:
d.employee leasing. 
11) A method of containing costs that allows firms to maintain working relationships while shifting administrative costs to another firm is known as ____.
b.Employee Leasing
d.Professional employer organization
12) It is anticipated that in the future, the American workforce will exhibit:
a.about the same demographic mix as it does today.
b.an increase in ethnic diversity.
c.a decrease in ethnic diversity.
d.a decrease in the number of older workers.
13) Labor force demographics are expected to change in which of the following ways?
a.Minorities will make up a smaller share of the U.S. labor force than they did in the past.
b.Women will make up a smaller share of the U.S. labor force than they did in the past.
c.Shrinking pool of entry-level workers.
d.Increased use of temporary workers.
14) Older workers:
a.have lower performance than younger workers
b.have higher performance than younger workers
c.have lower training costs than younger workers
d.learn new behaviors more quickly because of their experience 
15) Globalization has led to a new focus on________________.
a.corporate social responsibility
d.employee performance evaluation 
16) In absolute terms, which country in the world is most productive?
b.United States
Chapter 2 
1) Trend analysis is a qualitative approach to labor demand forecasting.
        a) True
        b) False 
2) The Delphi technique works best in organizations where dynamic technological changes affect staffing levels.
        a) True
        b) False
3) Markov analysis is used to track an organization's internal supply of labor.
        a) True
        b) False
4) Differentiation strategy is based on efficiency and productivity.
        a) True
        b) False
5) Benchmarking identifies the best practices in a given area and establishes them as performance standards.
        a) True
        b) False 
6) The target company for benchmarking does not need to be a competitor.
        a) True
        b) False
7) The strategic vision of a company:
a.is the systematic monitoring of external opportunities
b.is the basic purpose of the organization
c.are the strong enduring beliefs used by the company to make decisions
d.provides a perspective on where the company is headed
8) The core values of a company:
a.is the systematic monitoring of external opportunities
b.is the basic purpose of the organization
c.are the strong enduring beliefs and principles used by the company to make decisions
d.provides a perspective on where the company is headed
9) The systematic, regular monitoring of major external forces influencing the organization is called:
a.demand forecasting.
b.environmental scanning.
c.exception reporting.
d.influence analysis.
10) The Delphi technique 
a.attempts to decrease subjectivity of forecasts
b.is a quantitative methods
c.uses sophisticated statistical tools for forecasting
d.is a method of reducing hiring costs
11) A pictorial representation of all organizational jobs along with the numbers of employees currently occupying those jobs and future employment requirements is called:
a.a staffing table.
b.an organization chart.
c.a skills inventory.
d.career planning.
12) A graphical representation of the number and percentage of employees in each job from year to year, with proportions of those who are promoted, demoted, transferred, or exit the organization is called:
a.a staffing table.
b.a Markov analysis.
c.a skills inventory.
13) The process of identifying, developing, and tracking key individuals so that they may eventually assume top-level positions is:
a.target forecasting.
b.predicted change.
c.succession planning.
d.replacement selection.
14) It is common for labor agreements to preserve the reemployment rights of employees laid off for up to ____ year(s).
15) Benchmarking refers to:
a.identifying employees with promotion potential
b.identifying performance differences with competing firms
c.the process of identifying the best practice of a firm in a given area and comparing your practices to theirs
d.the process of establishing performance standards through HRP
16) The capacity of an organization to continuously act and change in pursuit of competitive advantage is:
a.coordination flexibility.
b.predicted focus.
c.organizational capability.
d.replacement selection.
Chapter 3
1) Equal employment opportunity refers to actions required of employers to correct past discrimination.
       a) True
       b) False
2) Managers cannot be sued for discrimination because they merely act as agents of their employer.
       a) True
       b) False
3) "Protected classes" is the current term used to refer to women and minorities.
       a) True
       b) False
4) The equal pay act outlaws discrimination in pay, benefits, and pensions based on the worker's gender.
       a) True
       b) False
5) Seniority systems can be used to legally justify paying men more than women.
       a) True
       b) False
6) Title VII of the Civil Rights Act provides for exemptions to discrimination on the basis of race, color, religion, or sex.
       a) True
       b) False
7) The Civil Rights Act of 1964 also established the Equal Employment Opportunity Commission.
       a) True
       b) False
8) A religious organization is permitted to discriminate on the basis of religion.
       a) True
       b) False
9) The courts have defined business necessity as a practice that is necessary to the safe and efficient operation of the organization.
       a) True
       b) False
10) Victoria's Secret stores may not discriminate against a male applying for a job as a fitting room attendant.
       a) True
       b) False
11) The Equal Employment Opportunity Act of 1972 strengthened the enforcement power of the EEOC.
       a) True
       b) False
12) The Pregnancy Discrimination Act requires pregnancy leave dates to be based on the individual employee's ability to work.
       a) True
       b) False
13) Employers are legally required to treat pregnancy the same way they treat any other medical disability.
       a) True
       b) False
14) An individual who has a physical or mental impairment that is correctable with medication is still considered disabled.
       a) True
       b) False
15) "Reasonable accommodation" for a disability may include reassignment to a another, vacant position.
       a) True
       b) False
16) Dirty jokes, vulgar slang, nude pictures, swearing, and personal ridicule and insult constitute quid pro quo sexual harassment.
       a) True
       b) False
17) The EEOC considers an employer guilty of sexual harassment if the employer knew about harassment activity but failed to take any corrective action.
       a) True
       b) False
18) Employers are guilty of sexual harassment if they permit their customers to sexually harass their employees.
       a) True
       b) False
19) The Immigration Reform and Control Act requires employers to verify the legal right of applicants to work in the U.S.
       a) True
       b) False
20) When using a selection test, employers must be able to prove that the test bears a direct relationship to job success.
       a) True
       b) False
21) The Uniform Guidelines on Employee Selection Procedures require validated procedures for selecting and promoting employees, but do not apply to layoff, transfer, or demotion.
       a) True
       b) False
22) Adverse impact refers to the rejection for employment, placement, or promotion of a significantly higher percentage of a protected class when compared to a nonprotected class.
       a) True
       b) False
23) The Four-Fifths Rule applies when the number of employees from a protected class is less than four-fifths of the number of employees hired from the class with the highest selection rate.
       a) True
       b) False
24) The McDonnell Douglas test requires all employers to validate selection procedures.
       a) True
       b) False
25) The Griggs case established the principle that employment practices must be job-related.
       a) True
       b) False
26) Title VII protects from retaliation those who file charges against an employer with the EEOC.
       a) True
       b) False
27) Affirmative Action programs are required by all employers.
       a) True
       b) False
28) Employers may be accused of reverse discrimination, or giving preference to members of protected classes, to the extent that unprotected individuals believe they are suffering discrimination.
       a) True
       b) False
29) The Supreme Court has ruled that universities can consider an applicant’s race as a factor in admission decisions.
       a) True
       b) False
30)The employment of individuals in a fair and nonbiased manner is called
a.affirmative action
b.equal employment opportunity
c.civil rights policy
d.uniform guidelines 
31) An employee alleging discrimination can sue both the manager (or supervisor) of a company and the company itself because:
a.the company provided EEO training to the manager
b.the manager or supervisor perform their job as agents of the company
c.EEO law provides for it
d.the employee can sue the company, but not the manager or supervisor
32) Which of the following groups would not fall under the broad definition of protected classes?
a.African Americans
c.people above 55
d.white men
33) Individuals protected by federal equal employment opportunity laws include all of the following except:
c.people over age 39.
34) Major federal equal employment opportunity laws attempt to correct social problems of interest to particular groups of workers called:
a.significant worker classes.
b.privileged classes.
c.protected classes.
d.equal employment classes.
35) The Equal Pay Act of 1963 prohibits employers from discrimination in pay based on:
36) The legislative act that bars discrimination in all HR activities, including hiring, training, promotion, pay, employee benefits, and other conditions of employment, is known as the:
a.Equal Pay Act of 1963.
b.Civil Rights Act of 1964.
c.Equal Employment Act of 1972.
d.Civil Rights Act of 1991.
37) Bona fide occupational qualifications can:
a.be used to identify adverse impact
b.be based on employer preference
c.permit discrimination by an employer
d.require reasonable accommodation on the part of the employer
38) The Age Discrimination in Employment Act prohibits specific employers from discriminating against persons who are:
a.40 years of age or older.
b.only those older than 40 years of age.
c.45 years of age or younger.
d.45 years of age or older.
39) A disability under the Americans with Disabilities Act can be defined by all of the following except:
a.a physical or mental impairment that substantially limits one or more major life activities
b.evidence of a medical diagnosis of impairment
c.having a record of physical or mental impairment
d.being regarded as having a physical or metal impairment
40) Which of the following is covered by the Americans with Disabilities Act:
a.correctable physical impairments such as asthma
b.personality disorders
c.compulsive gambling
d.any physical or mental impairment regarded as a disability is covered
41) The law that requires employers to reemploy and advance qualified veterans is:
a.the Uniformed Services Employment and Reemployment Rights Act.
b.Executive Order 11246.
c.the Equal Employment Opportunity Act of 1972.
d.the Veterans' Readjustment Act.
42) Homosexuals are protected from discrimination mainly from:
a.Fair Employment Practice Laws at the state or local level
b.the Vietnam Era Veterans' Readjustment Assistance Act.
c.the Americans with Disabilities Act.
d.the Vocational Rehabilitation Act.
43) Which of the following are the two forms of sexual harassment recognized by the EEOC:
a.traditional and work environment.
b.quid pro quo and hostile environment.
c.on the job and off the job.
d.good intentions and discriminatory.
44) An important step in avoiding discriminatory practices during selection is to:
a.base selection decisions solely on interviews.
b.use multiple interviewers for each applicant.
c.use validation studies to demonstrate the job-relatedness of a selection instrument.
d.require all applicants to complete an application form. 
45) When an employment selection instrument is related to job success, the instrument is said to have:
46) When pursuing an adverse impact claim, an individual is alleging:
a.Unintentional discrimination against an individual.
b.Intentional discrimination against an individual.
c.Unintentional discrimination against a protected class.
d.Intentional discrimination against a protected class.
47) Employers can determine adverse impact by using:
a.The four-fifths rule
b.The McDonnell-Douglas Test
c.The disparate treatment rule
d.Title VII of the Civil Rights Act of 1964
48) EEOC guidelines are:
a.Federal Law
b.State Law
c.Administrative Rules published in the Federal Register
d.Only applicable to organizations that employ over 1000 people.
49) Organizations subject to Title VII are required to post:
a.all job openings.
b.their application blank.
c.selected equal employment opportunity notices.
d.affirmative action goals.
50) Employers of ____ or more employees, must file an EEO-1 report annually.
51) Under the law, discrimination charges must be filed within ____ days of the alleged unlawful practice.
52) Affirmative action compliance is reviewed by the:
a.Office of Federal Contract Compliance Programs.
b.Equal Employment Opportunity Commission.
c.Supreme Court.
d.Justice Department.
53) Individuals wth AIDS or HIV are “disabled” within the meaning of the:
a.Civil Rights Act of 1991
b.Vocational Rehabilitation Act of 1973
c.Executive Order 11246
d.state and local anti-discrimination laws only
Chapter 4
1) A statement of the different duties, tasks, and responsibilities of a job is known as a job description.
        a) True
        b) False
2) A major goal of modern job analysis is to help organizations establish job-related selection requirements.
        a) True
        b) False
3) Most job descriptions include a job title, a job identification section, and a job duties section.
        a) True
        b) False
4) Federal guidelines and court decisions now require that the specific performance requirements of a job be based on valid job-related criteria.
        a) True
        b) False
5) Employee empowerment is an example of when an organization allows its employees to participate in the decisions that affect the overall strategic direction of the organization.
        a) True
        b) False
6) Participation, innovation, access to information, and accountability are the four conditions that organizations must encourage to realize the benefits of empowerment.
        a) True
        b) False
7) Employee Involvement Groups (EIs) are groups of highly trained individuals using consensus decision making to perform independent job tasks and solve problems.
        a) True
        b) False
8) The Fair Labor Standards Act requires overtime to regular workers who work more than eight hours in a day.
        a) True
        b) False
9) A job specification is:
a.a group of related activities and duties.
b.the different duties and responsibilities performed by one employee.
c.a statement of the knowledge, skills, and abilities required to perform work.
d.a statement of the tasks, duties and responsibilities associated with work.
10) A job description is:
a.a group of related activities and duties.
b.the different duties and responsibilities performed by one employee.
c.a statement of the knowledge, skills, and abilities required to perform work.
d.a statement of the tasks, duties and responsibilities of a job 
11) The process of obtaining information about jobs by determining their duties, tasks, or activities is called:
a.job design.
b.job evaluation.
c.job analysis.
d.job search.
12) The Dictionary of Occupational Titles was replaced by the Dept. of Labor with:
a.Dictionary of Careers
b.Job Classification Guide
c.O*NET database
d.HR-NET database 
13) Which term describes the process that is concerned with structuring jobs in order to improve the organization's efficiency and employee satisfaction?
a.job specification
b.job analysis
c.job selection
d.job design
14) According to the work of Herzberg, managers can enrich the jobs of employees by:
a.adding more responsibility to jobs.
b.increasing fringe benefits.
c.improving the quality of employee supervision.
d.removing safety hazards.
15) Group/team techniques all have these two characteristics in common:
a.enhancing collaboration and increasing synergy
b.enhancing collaboration and improving morale
c.improving morale and increasing synergy
d.enhancing communication and increasing synergy
16) When an employee works eighty hours over nine days and takes one day off every other week, the employee's work schedule is known as:
a.a compressed workweek.
b.a shorter workweek.
d.job compression.
17) Compressed workweeks are a problem because the Fair Labor Standards Act requires the payment of overtime to regular employees who work more than:
a.8 hours in a day
b.40 hours in a week
c.five days a week
d.10 hours in a day
Chapter 5
1) The approach to recruitment that informs applicants about all aspects of the job including both desirable and undesirable facets is called:
a.honesty recruiting.
b.the realistic job preview.
c.balance recruiting.
d.negative/positive job assessment.
2) A process in which individuals are evaluated as they participate in a series of situations that resemble what they might be called upon to handle on the job is known as a/an:
a.management training seminar.
b.executive development program.
c.in-basket exercise.
d.assessment center.
3) The usual targets of assessment centers are:
a.management positions.
b.non-management positions.
c.sales positions.
d.positions in service industries.
4) A means by which organizations can assess and weigh the knowledge and skills that each of its jobs requires is _____.
a.competency analysis
b.job development assessment
c.skill inventory
d.human capital mapping
5) The lines of advancement for an individual within an organization are known as:
a.career paths.
b.job progressions.
c.career lines.
d.job paths.
6) Executives who coach, advise, and encourage individuals of lesser rank are referred to as:
a.executive coaches
c.role models
7) Illiteracy in the United States is:
b.remaining stable.
d.not a major concern to employers.
8) Organizations like to hire older workers because:
a.they have proven employment experience.
b.they learn faster.
c.they are more willing to relocate.
d.they do not require medical benefits.

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